Welcome to CleanFace.shop. We are committed to ensuring complete customer satisfaction with every purchase. If you are not satisfied with your skincare products for any reason, we offer a hassle-free returns and refunds policy. Please read this policy carefully to understand your rights and our requirements for returns.

This Refund and Returns Policy applies to all products purchased from CleanFace.shop, whether purchased directly from our website at https://cleanface.shop or through our authorized retailers and affiliates.

By completing a purchase on CleanFace.shop, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund and Returns Policy.


SECTION 1: RETURN WINDOW AND ELIGIBILITY

1.1 Standard Return Period

CleanFace.shop offers a 60-day return window for all skincare products. You may return unused, unopened products within 60 calendar days from the date of purchase for a full refund (minus shipping costs). This extended return window provides ample time to try our products and determine if they meet your skincare needs.

The 60-day return period begins on the date your order ships from our warehouse, not the date you receive it. For tracking purposes, we use the shipping date shown on your order confirmation email.

1.2 Return Eligibility Requirements

To be eligible for a return, your products must meet the following conditions:

– Product must be unused and in original, unopened packaging
– All seals, stickers, and original packaging must be intact and undamaged
– Product must not show signs of use or tampering
– All included accessories, boxes, documentation, and inserts must be included
– Product must not be damaged due to misuse or improper storage by the customer
– Proof of purchase must be provided (order number or receipt)

If a product does not meet these eligibility requirements, we reserve the right to refuse the return or issue a partial refund at our discretion.

1.3 Opened/Used Products

While we prefer unopened products, we understand that some customers may want to test a product before committing to full use. For opened but lightly used products (used less than 2 times), we may accept returns at our discretion and issue a 50% refund of the purchase price.

Products that show significant signs of use will not be eligible for return and will be returned to the customer at their expense.

1.4 Non-Returnable Items

The following items are not eligible for return:

– Clearance or final sale items (marked as non-returnable at time of purchase)
– Products damaged due to customer misuse or improper storage
– Products purchased during special promotional events (unless explicitly stated otherwise)
– Products from third-party sellers (check with that seller directly)
– Gift cards and store credit
– Customized or made-to-order products
– Products returned more than 60 days after purchase


SECTION 2: HOW TO INITIATE A RETURN

2.1 Return Request Process

To initiate a return, follow these steps:

Step 1: Log into your CleanFace.shop account and navigate to “Order History”
Step 2: Select the order containing the item you wish to return
Step 3: Click “Initiate Return” and fill out the return request form
Step 4: Select the products you wish to return and provide a reason for the return
Step 5: Submit the form and receive a Return Authorization (RA) number via email
Step 6: Print the prepaid return shipping label (provided in your confirmation email)
Step 7: Pack your items securely in the original packaging
Step 8: Attach the return shipping label and drop off at the specified carrier location

Alternative: If you cannot access your account, email returns@cleanface.shop with your order number and reason for return. Include photos of the product and packaging if possible.

2.2 Return Authorization Number

You must obtain a Return Authorization (RA) number before returning any products. This number ensures we can properly track and process your return. Include the RA number on your return package.

Packages received without an RA number may not be processed or may be returned to you at your expense.

2.3 Return Shipping

CleanFace.shop provides a prepaid return shipping label for most returns within the continental United States and Canada. Simply print the label, attach it to your return package, and drop off at any carrier location.

For international returns, return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Expedited return shipping is available at customer’s expense. Contact returns@cleanface.shop for expedited return options.

2.4 Return Delivery

Return your items to:

CleanFace.shop Returns Department
456 Beauty Center Parkway
Miami, FL 33001
United States

All returns must be received at our returns facility within 10 business days of receiving your RA number. Returns received after this period may not be processed.


SECTION 3: REFUND PROCESSING

3.1 Refund Timeline

Upon receipt of your return at our facility, processing times are as follows:

– Receipt and inspection: 3-5 business days
– Refund approval and processing: 2-3 business days
– Refund issuance to payment method: 5-10 business days

Total refund time from receipt at facility to your account: 10-18 business days

Note: Refunds are issued to your original payment method. Additional time may be required for your bank or credit card company to post the credit to your account (typically 3-5 additional business days).

3.2 Refund Amount

Approved returns receive the following refunds:

– Full refund of product purchase price
– Original shipping costs (if applicable)
– Minus return shipping costs (if return label was used)

Customers are responsible for return shipping costs unless the return is due to:
– Defective or damaged product due to our error
– Wrong item shipped
– Product arrived damaged from shipping

In these cases, CleanFace.shop will issue a full refund including return shipping costs.

3.3 Refund Methods

Refunds are issued to your original payment method:

– Credit or debit card: Refund will appear on your statement within 5-10 business days
– PayPal: Refund will be issued to your PayPal account within 24 hours
– Amazon Pay: Refund will be issued to your Amazon account within 24 hours
– Bank transfer: Refund will be deposited within 3-5 business days

Store credit is not available unless specifically requested by the customer.

3.4 Partial Refunds

We may issue partial refunds in the following situations:

– Opened/used products: 50% refund
– Missing components or accessories: 25% deduction
– Significant wear or damage from customer use: Full refund denial

Partial refunds are issued at CleanFace.shop’s sole discretion after inspection of the returned product.


SECTION 4: EXCHANGES

4.1 Product Exchanges

If you would like to exchange a product for a different product, item, or size, you have two options:

Option 1: Complete Return and Repurchase
Return your original item for a refund and purchase the desired product separately. This method allows you to take advantage of any current promotions.

Option 2: Direct Exchange
Contact our customer service team at exchanges@cleanface.shop to request a direct product exchange. We will ship your new product upon receipt and inspection of your return. This method is faster and may save you additional shipping costs.

4.2 Exchange Shipping

For direct exchanges, we provide prepaid return shipping for your original item. Standard shipping on the new item is free for exchanges within the continental US and Canada.

If you want expedited shipping on the exchanged item, additional shipping fees apply.


SECTION 5: DEFECTIVE OR DAMAGED PRODUCTS

5.1 Damage During Shipping

If your product arrives damaged due to shipping, follow these steps:

– Document the damage with photos showing the package and product condition
– Do not open or use the damaged product
– Email photos and your order number to damage@cleanface.shop within 24 hours of receiving the package
– Include a description of the damage and how you would like us to proceed (refund or replacement)

5.2 Defective Products

If you believe your product is defective or does not match the product description, contact us immediately:

Email: defective@cleanface.shop
Phone: +1 (555) 987-6543

Provide:
– Order number
– Product name and batch/lot number
– Description of the defect
– Photos showing the defect clearly

CleanFace.shop will inspect your claim and provide a solution (replacement, refund, or store credit) within 5-7 business days. Defective products may be returned without the standard return requirements.

5.3 Replacement Products

For defective or damaged products, we will issue a replacement at no cost, including prepaid return shipping for the defective item and free standard shipping for the replacement.


SECTION 6: SPECIAL CIRCUMSTANCES

6.1 Returns Due to CleanFace.shop Error

If CleanFace.shop made an error (wrong item shipped, incorrect quantity, etc.), we will:

– Accept the return regardless of condition
– Provide prepaid return shipping
– Issue a full refund or send a replacement at no cost
– Offer 10% store credit as an apology

These returns do not count against the 60-day return window.

6.2 Discontinued Products

If we have discontinued a product you wish to return, we will offer:

– Full refund (standard return conditions apply)
– Replacement with a similar product of equal or greater value
– 15% store credit toward future purchases

6.3 Unopened Products

Unopened, unused products in original packaging receive priority processing and are refunded within 3-5 business days of receipt at our facility.

6.4 Seasonal or Limited-Edition Products

Special edition or limited-edition skincare products may have different return policies. Check the product description at time of purchase for specific terms. Generally, these items are returnable under the same 60-day window with the same requirements as standard products.

6.5 International Orders

Returns from international customers (Canada, UK, Germany, France, Spain, Italy, etc.) follow the same policy with these modifications:

– Return shipping is the customer’s responsibility (unless due to our error)
– International returns may take 2-4 weeks to reach our facility
– Refunds are issued in USD to the original payment method
– Exchange shipping back to international locations may incur additional fees

We recommend purchasing international shipping insurance for returns valued over $100.


SECTION 7: NON-RETURNABLE CIRCUMSTANCES

CleanFace.shop will not process returns in the following situations:

– Product is returned more than 60 days after purchase
– Product shows clear signs of use or damage from customer misuse
– Original packaging is damaged or missing
– Product was purchased from an unauthorized third-party seller
– Product was obtained through fraud or stolen payment method
– Customer is attempting to return counterfeit or fake products
– Return request is excessive (more than 5 returns per month from same customer)
– Product was altered, modified, or tampered with

In these cases, the product will be inspected and either returned to the customer at their expense or disposed of.


SECTION 8: RETURNS AND REFUNDS FOR AFFILIATE PURCHASES

8.1 Amazon Associates Purchases

If you purchased CleanFace products through an Amazon affiliate link:

– Return directly to the seller on Amazon
– Process your return through Amazon’s A-to-Z guarantee
– CleanFace.shop is not responsible for affiliate returns
– Contact us if you need a direct link to the product seller

8.2 Third-Party Retailer Returns

If you purchased from a third-party retailer (not directly from CleanFace.shop):

– Contact the retailer directly for return instructions
– Each retailer has their own return policy
– CleanFace.shop cannot process returns for third-party sales

We recommend purchasing directly from CleanFace.shop to ensure you receive our full 60-day return policy and customer service benefits.


SECTION 9: WARRANTY AND GUARANTEE

9.1 100% Satisfaction Guarantee

CleanFace.shop stands behind the quality of all our products. We are so confident in our skincare products that we offer a 100% Satisfaction Guarantee:

If you are not satisfied with your purchase for any reason, we will work with you to make it right. This may include:

– Full refund of product price
– Free replacement product
– Store credit
– Partial refund for minor issues

This guarantee covers all products purchased directly from CleanFace.shop within 60 days of purchase.

9.2 Product Quality Assurance

All CleanFace.shop products are:

– Dermatologist-tested
– Hypoallergenic and formulated for sensitive skin
– Free from harsh chemicals and harmful additives
– Sourced from trusted, reputable brands
– Stored in optimal conditions to maintain product integrity

If you believe a product has quality issues, we will investigate and provide compensation.

9.3 Expiration Dates

All products sold by CleanFace.shop are within 6 months of their expiration date at the time of purchase. We guarantee product freshness and efficacy.

If a product expires before the stated date on packaging, we will replace it at no cost.


SECTION 10: CUSTOMER SERVICE

10.1 Contact Information

For questions about returns, refunds, or to initiate a return:

Email: returns@cleanface.shop
Phone: +1 (555) 987-6543
Mail: CleanFace.shop, Returns Department, 456 Beauty Center Parkway, Miami, FL 33001

Hours: Monday-Friday, 9:00 AM – 6:00 PM EST (Excluding holidays)

Response Time: We respond to all inquiries within 24 business hours.

10.2 Return Status

Track your return status online:

1. Log into your CleanFace.shop account
2. Go to “Returns” section
3. Enter your Return Authorization (RA) number
4. View real-time return status and estimated refund date

Alternative: Email returns@cleanface.shop with your RA number to request a status update.

10.3 Dispute Resolution

If you have a dispute regarding a return or refund:

1. Contact our customer service team with specific details and documentation
2. We will review your case within 5-7 business days
3. We will make a final determination and communicate the resolution
4. If you remain unsatisfied, you may escalate to our Returns Manager

All disputes are handled professionally and fairly.


SECTION 11: RETURN FRAUD PREVENTION

CleanFace.shop takes measures to prevent return fraud and abuse. We reserve the right to:

– Refuse returns from customers with a pattern of excessive returns
– Investigate suspicious return patterns
– Decline returns that appear fraudulent
– Report fraudulent activity to law enforcement
– Cancel accounts engaged in return fraud

Customers found engaging in return fraud may face legal action and permanent account banning.


SECTION 12: CHANGES TO THIS POLICY

CleanFace.shop reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website.

Your continued use of CleanFace.shop following the posting of revised policy terms means you accept and agree to the changes. We encourage you to review this policy regularly to stay informed about our return procedures.

For major policy changes, we will notify existing customers via email.


SECTION 13: ADDITIONAL POLICIES

Related policies and important information:

– Privacy Policy: https://cleanface.shop/privacy-policy/
– Terms and Conditions: https://cleanface.shop/terms/
– Shipping Policy: https://cleanface.shop/shipping/
– Product Information: https://cleanface.shop/about-our-products/
– Customer Reviews: https://cleanface.shop/reviews/

SECTION 14: FREQUENTLY ASKED QUESTIONS

Q: Can I return an opened product?
A: Opened but lightly used products (less than 2 uses) may be eligible for a 50% refund at our discretion.

Q: How long does refund processing take?
A: Refunds typically take 10-18 business days from receipt at our facility, plus 3-5 additional days for your bank to post the credit.

Q: Do I have to pay for return shipping?
A: No. CleanFace.shop provides prepaid return shipping labels for most returns within the US and Canada.

Q: Can I exchange a product for a different size?
A: Yes. You can exchange products for different sizes, types, or variations through our direct exchange program.

Q: What if my product arrives damaged?
A: Contact damage@cleanface.shop within 24 hours with photos. We will replace or refund the item at no cost.

Q: Can I return products after 60 days?
A: No. The 60-day return window is firm unless the product is defective or damaged due to our error.

Q: What if I purchased through Amazon?
A: Return through Amazon directly using their A-to-Z guarantee. We cannot process Amazon affiliate returns.

Q: Can I return clearance items?
A: Clearance items marked as final sale are not returnable. Check the product description at purchase time.

Q: Do I need my original packaging?
A: Yes. Returns must include all original packaging, seals, and documentation for full eligibility.

Q: How do I track my return?
A: Log into your account, go to Returns section, and enter your RA number for real-time tracking.


CONTACT US

For all return and refund inquiries:

CleanFace.shop Customer Service
Email: returns@cleanface.shop
Phone: +1 (555) 987-6543
Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

Copyright 2026 CleanFace.shop. All Rights Reserved.

This Refund and Returns Policy is effective as of May 31, 2026 and was last updated on May 31, 2026.